Simpson Associates allow their customers to focus on the concerns which drive their business by giving support for any technical problems which arise from their deployment of Simpson Associates solutions.

For a standard annual fee, a Freephone support number is made available which will log and progress problems. The wealth of experience of all Simpson Associates personnel is made available for any issues which cannot be solved directly via the Help Desk acting as first level for product support.

Access to the Cognos web site and the extensive knowledge base can also be made available.

Business Intelligence Managed Services (BIMS)

For some customers, the above support service is only the first step towards concentrating on their own issues. Simpson Associates also provides a Business Intelligence Managed Services solution, which takes responsibility for building the mission-critical Business Intelligence application, and ensuring its availability to the clients own internal or external customers.

Further Information

> view BIMS schematic